In the Managed Services market, absence truly makes the heart grow fonder: And it does wonders for the bottom line as well. What we mean is this: The less often the MSP has to see its customer and be on site to do repairs, the more profitable it can be. B Resource, an MSP based in the Houston area, has taken this concept to the ultimate extreme. B Resource manages all of the IT operations for most of its customers and it handles nearly 8,000 users in all - in locations all around the world - with a total of only four technicians. Hal Brumfield, B Resource's founder and president, says the secret is in using standardized hardware, specifically Dell servers and laptops using Intel vPro technology; standardized software, such as VMware for virtualization; plus a dash of its own proprietary processes and technologies.

This Channel Success Story gives you insight into how B Resource has been able to grow its business without growing its staff, and it provides practical advice and guidance from a company that has achieved spectacular results.