Contact Management Software Information and Guide

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	Go Green and Increase Profitability with Virtual Contact Centers sponsored by Avaya Inc. WHITE PAPER - This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. Posted: June 2, 2008 \| Published: March 1, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Workforce Management Software \| Contact Management Software \| Customer Service \| Home Offices \| Virtual Offices

	Genesys Global Consumer Survey - 2007 sponsored by Genesys WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. Posted: March 25, 2008 \| Published: January 1, 2007 Topics: Consumers \| Contact Management \| Contact Management Software \| Customer Loyalty \| Customer Self-Service \| Email \| Email Software \| Internet Chat \| SMS \| Surveys

	N-Contact sponsored by Netlert Communications, Inc. PRODUCT OVERVIEW - N-Contact is a powerful web site lead capture solution that enables you to identify and interact with web site visitors - while they are still on your web site. Posted: August 31, 2004 \| Published: August 1, 2004 Topics: Contact Management Software \| Internet Chat \| Lead Generation

	Lotus Notes Sales Automation and Contact Management Software sponsored by Automation Centre PRODUCT OVERVIEW - Prospect Tracker is a comprehensive Lotus Notes sales automation module, a powerful, flexible database containing all of your organization's sales prospects and contact management tools. Posted: August 30, 2004 \| Published: August 30, 2004 Topics: Contact Management Software \| Lotus Notes \| Sales Force Automation

	Assentor Compliance: Because This Is Not an Acceptable Compliance and Risk Management Strategy sponsored by iLumin Software Services, Inc. BROCHURE - Assentor Compliance works with Assentor Archive to create the leading intelligent message surveillance and archiving solution available in the market today. Posted: July 14, 2004 \| Published: July 13, 2004 Topics: Contact Management Software \| Email Management Software \| Regulatory Compliance

	Team Contacts sponsored by Infoware PRODUCT OVERVIEW - Team Contacts provides a firm-wide contact list inside Outlook, that can be shared by all employees. Posted: January 22, 2004 \| Published: January 1, 2004 Topics: Contact Management Software \| Legal Applications Software

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