WHITE PAPER - This white paper describes steps IT executives must take to manage an IT service management (ITSM) implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering.
Posted: December 1, 2008 | Published: November 26, 2008


Topics:  Change Management | IT Infrastructure | IT Service Management | IT Systems | ITIL | ROI | Strategic Planning

CASE STUDY - CBA deployed CommSee, a customer relationship management platform built on the Microsoft® .NET Framework and the integrated system automates workflow and provides a complete view of a customer.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Business Intelligence | CRM | Customer Service | IT Service Management | IT Systems | SOA | Systems Management

WHITE PAPER - Monitoring servers and proactively managing capacity helps companies maintain service level agreements, meet contractual obligations, improve customer and partner satisfaction, and move forward into new markets.
Posted: November 18, 2008 | Published: July 28, 2008


Topics:  Backup Software | Backups | Business Intelligence | Capacity Planning | IT Service Management | IT Systems | Performance Testing

WHITE PAPER - To optimize your data center infrastructure, consider these four practical best practice steps that Upsite's engineers have devised for solving cooling inefficiencies through proper airflow management.
Posted: October 14, 2008 | Published: October 9, 2008


Topics:  Best Practices | Cooling Equipment | Data Center Management | Data Centers | Energy Industries | Environmental Compliance | IT Infrastructure | IT Systems | TCO

WHITE PAPER - This whitepaper examines the management issues of Big 4 NSM mega-suites and discusses how a 21st century NSM solution can make your Operations team more productive.
Posted: September 23, 2008 | Published: September 1, 2008


Topics:  IT Asset Management | IT Systems | Network Architectures | Network Infrastructure | Network Management | Operational Support Systems

WHITE PAPER - With service-oriented architecture (SOA), once-siloed business functions, IT processes and data are exposed as services that can be reused--across departments, lines of business (LOBs) and even entire organizations.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Application Life-Cycle Management | Application Life-Cycle Management Software | Business Process Management | Change Management | Collaboration | IT Systems | Portfolio Management (IT Management) | SOA | SOA Governance | Testing

WEBCAST - In this webcast Tom Dwyer & Jan Popkin show how Enterprise Architecture creates successful SOA by aligning IT with business goals.
Posted: August 19, 2008 | Premiered: August 19, 2008


Topics:  Business Process Management | Data Management | Enterprise Architectures | IT Systems | SOA | Software

WHITE PAPER - This paper explains how data center efficiency can be measured, evaluated, and modeled, including a comparison of the benefits of periodic assessment vs. continuous monitoring.
Posted: February 4, 2008 | Published: January 1, 2007


Topics:  Benchmarks | Cooling Equipment | Data Center Management | Data Centers | Electricity | Equipment Maintenance Management Software | IT Asset Management | IT Consulting Services | IT Systems | Power Supplies

PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007


Topics:  Business Process Management | IT Best Practices | IT Infrastructure | IT Service Management | IT Systems | ITIL | Standards

PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007


Topics:  Business Process Management | IT Best Practices | IT Infrastructure | IT Service Management | IT Systems | ITIL | Standards

PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007


Topics:  Business Process Management | IT Best Practices | IT Infrastructure | IT Service Management | IT Systems | ITIL | Standards

PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007


Topics:  Business Process Management | IT Best Practices | IT Infrastructure | IT Service Management | IT Systems | ITIL | Standards

PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007


Topics:  Business Process Management | IT Best Practices | IT Infrastructure | IT Service Management | IT Systems | ITIL | Standards