WHITE PAPER - Today's enterprise security programs suffer from a pervasive and unmistakable flaw - the lack of knowledge about IT assets. A reliable asset discovery methodology must be the starting point for any successful enterprise security strategy.
Posted: October 20, 2008 | Published: October 1, 2008


Topics:  CIOs | CISOs | IT Asset Management | IT Asset Management Software | IT Best Practices | IT Departments | IT Governance | IT Infrastructure | IT Management Services | IT Managers | Security Management

WHITE PAPER - Are you blind when it comes to IT risks affecting your enterprise? If you are struggling for clarity when it comes to measuring enterprise IT risk, perhaps a 2,000-year-old fable holds the solution.
Posted: October 20, 2008 | Published: October 1, 2008


Topics:  CIOs | CISOs | IT Asset Management | IT Asset Management Software | IT Best Practices | IT Governance | IT Infrastructure | IT Management Services | IT Managers | Security Management

CASE STUDY - AirTran Airways' new CISO needed to quickly gain an understanding of risk in the IT environment - without taxing internal resources. She also strived to improve IT security and efficiency in accordance with AirTran's motto to "be the best" in every way.
Posted: October 20, 2008 | Published: October 1, 2008


Topics:  CIOs | CISOs | IT Asset Management | IT Asset Management Software | IT Best Practices | IT Departments | IT Governance | IT Infrastructure | IT Management Services | IT Managers | Security Management

CASE STUDY - PBS&J needed a robust tool to help visualize existing assets, reduce vulnerabilities, view configuration details, and measure policy compliance. Overall, the company required an IT risk management solution to help them grow in a secure manner.
Posted: October 20, 2008 | Published: October 1, 2008


Topics:  CIOs | CISOs | IT Asset Management | IT Asset Management Software | IT Best Practices | IT Governance | IT Infrastructure | IT Management Services | IT Managers | Security Management

PODCAST - The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | IT Management Services | IT Service Management | ITIL | Service Level Management | Systems Management

WEBCAST - This Webinar is for anyone embarking on a Service Catalog or ITIL initiative. Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores will give you practical guidance on how to design and implement an IT Service Catalog accordi...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | Business Intelligence | Change Management | IT Management Services | ITIL

WHITE PAPER - This white paper will describe five key areas of email archiving implementation, drawing upon real world examples and experiences, to explore all the important issues that can impact total cost.
Posted: October 7, 2008 | Published: October 3, 2008


Topics:  Backup Software | Email Archiving | Email Archiving Software | IT Management Services | Storage Management

VIDEOCAST - In this videocast Tim Curran briefly explains the State of IT Distribution today. He also touches on the future of IT Distribution and how coming trends and techniques might effect your company.
Posted: September 24, 2008 | Premiered: June 1, 2008


Topics:  Hardware | IT Industry | IT Management Services | IT Service Management | Software and Information Industry Association

WHITE PAPER - Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Data Management | Financial Management | IT Management Services | ITIL | Mainframe Operating Systems | Service Level Management | SLA | Systems Management

WHITE PAPER - Investigating the tangible business results using ITSM, this Aberdeen Research Brief highlights Oracle's Upgrade Management Service as a solution enabling organizations to unify business and IT with the shared goal of delivering value to the customer.
Posted: February 18, 2008 | Published: December 1, 2007


Topics:  Business IT Alignment | Business Performance Management | Customer Service | Enterprise | IT Governance | IT Management Services | IT Service Management | ITIL | ITSM | Oracle (Product)

WHITE PAPER - This resource center gives complete access to white papers, webcasts, demos, case studies and audiocasts on System Center.
Posted: October 16, 2007 | Published: October 1, 2007


Topics:  Applications Management | High Availability | IT Asset Management | IT Management | IT Management Services | ROI | TCO

WHITE PAPER - IT automation provides the means to maximize IT investments and align them with business objectives. Read this white paper to learn more about IT automation and why your clients must understand the need for this strategy and why it is being used today.
Posted: October 8, 2007 | Published: September 1, 2007


Topics:  Application Life-Cycle Management | Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | IT Service Management | ITIL | Management Service Providers | Patch Management

WHITE PAPER - The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
Posted: October 8, 2007 | Published: October 1, 2007


Topics:  Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

TRIAL SOFTWARE - Kaseya Solutions provide IT solution providers and IT administrators a complete view of their environments from a centralized console. Install your own fully functional Kaseya server and begin managing your entire computing infrastructure in minutes.
Posted: October 8, 2007 | Published: October 1, 2007


Topics:  Application Life-Cycle Management | Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | IT Service Management | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

WHITE PAPER - This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: October 8, 2007 | Published: September 1, 2007


Topics:  Application Life-Cycle Management | Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | IT Service Management | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs