WHITE PAPER - This whitepaper examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services.
Posted: August 13, 2008 | Published: August 13, 2008


Topics:  Application Performance Management | Business Systems | Network Management | Operational Support Systems | Outsourcing | SOA | Software as a Service | Telecom Provisioning | Telecom Spending | Vendors

WHITE PAPER - The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  Application Performance Management | Best Practices | Contact Centers | CRM | Outsourcing | Time Management | Vendors

WHITE PAPER - This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.
Posted: August 8, 2008 | Published: January 1, 2007


Topics:  CRM | Customer Service | Email Marketing | Messaging Software | Online Shopping | Outsourcing | Personalization | Retail Trade Industry | Sales | Shopping Cart Software

WHITE PAPER - The Multisourcing approach allows clients to pick and choose between Service Providers and select the "right" sources for IT services in order to obtain the best business outcomes.
Posted: August 6, 2008 | Published: August 6, 2008


Topics:  ITIL | Outsourcing | Procurement | ROI | SLA

WHITE PAPER - The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and service providers alike.
Posted: August 6, 2008 | Published: August 1, 2008


Topics:  Balanced Scorecards | Business Process Management | Business Process Outsourcing | Collaboration | Outsourcing | ROI | SLA

WHITE PAPER - Read how you can increase client value and lower costs through implementing more efficient resourcing and partnering processes and cocreating value with your clients.
Posted: August 6, 2008 | Published: January 1, 2007


Topics:  Business Intelligence | Globalization | Outsourcing | Professional Services Industries | SOA | Software as a Service

WHITE PAPER - Learn how you can transform traditional supply chains from linear, sequential processes into adaptive supply chain networks.
Posted: August 6, 2008 | Published: January 1, 2007


Topics:  Collaboration | Globalization | Manufacturing | Outsourcing | Supply Chain Management

WHITE PAPER - This whitepaper will explore the single-source, and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and pointing out the distinct advantages that multi-sourcing has over single-sourcing.
Posted: August 4, 2008 | Published: January 1, 2006


Topics:  Application Development | Outsourcing | Software Development Life-Cycles | Software Quality Assurance | Software Testing | Testing

WHITE PAPER - This white paper presents an overview of an innovative approach to integrating global resourcing and the latest test automation tools. It also explores the software development and testing process, global resourcing and the automation of software testing.
Posted: August 4, 2008 | Published: January 1, 2006


Topics:  Cost Benefit Analysis | Outsourcing | Quality Control | Risk Assessment | Software Configuration Management | Software Development Life-Cycles | Testing | Training

PODCAST - Many organizations today are considering outsourcing for managing the lifecycle of their Enterprise Resource Planning environment. This Webcast address the challenges typically faced in managing ERP environments as well as the benefits of outsourcing.
Posted: July 25, 2008 | Premiered: July 25, 2008


Topics:  Application Life-Cycle Management | Application Outsourcing | Benefits | Business Intelligence | Business Process Management | Business Process Management Software | eBusiness Software | ERP | Oracle (Product) | Outsourcing | Risk Assessment | SAP (Product) | Vendors

WHITE PAPER - The development of Web 2.0 technologies enhances the functionality and flexibility of the Web as a content and delivery mechanism, that enable the emergence of the "community" as a market, collaborative and creative force.
Posted: July 21, 2008 | Published: June 29, 2007


Topics:  Customer Self-Service | Customer Service | Customers | Financial Services | Outsourcing

WHITE PAPER - This IDG study provides four decisive actions that respondents are taking to better manage and protect their data, but at the same time, it uncovers several critical areas where enterprises may be falling short.
Posted: July 15, 2008 | Published: July 14, 2008


Topics:  Best Practices | Compliance Software | Data Management | Data Security | Information Management | Outsourcing

WHITE PAPER - This Asset Management Operations and Compensation Survey conducted by Advent Users Group and Advent Software was taken by over one hundred investment firms. Technology, operations and compensation were the three key areas covered in the survey.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Asset Management (Finance) | Asset Management Services | Compensation | CRM | Employee Monitoring | Investments | Outsourcing | Strategic Planning | Surveys

WHITE PAPER - In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors.
Posted: July 10, 2008 | Published: January 1, 2006


Topics:  Budgeting | Financial Applications Software | Financial Services Industry | Investments | Outsourcing | Reporting Software | Systems Management

WHITE PAPER - This whitepaper is based on an OnForce/TechTarget webcast entitled "Outsourcing Systems Management". The demand for outsourcing is discussed from the perspective of a business but not from a technology perspective.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Benefits | Best Practices | Business Process Outsourcing | CRM | Management Service Providers | Outsourcing | ROI | Server Management | Storage Management | Systems Management