WHITE PAPER - This paper explores the different categories of customization. It discusses the role a flexible architecture plays in being able to customize with ease, as well as flexibility and importance in deploying, upgrading, and integrating your CRM system.
Posted: February 20, 2009 | Published: December 1, 2006


Topics:  Adaptive Enterprise | Application Deployment | Application Integration | Business IT Alignment | Change Management | CRM Software | Software Architectures | Vendor Selection

WHITE PAPER - This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Integration | Collaboration | Cost Benefit Analysis | CRM | Customer Satisfaction | Information Management | Knowledge Management | Real-time Analytics | Sales | User Experience | Vendor Selection | Workforce Management Software | Workforce Planning

WHITE PAPER - Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.
Posted: December 10, 2008 | Published: October 1, 2006


Topics:  Business Environment | Contract Management | Leadership | Marketing | Negotiation | Sales | Strategic Planning | Supplier Relationship Management | Training and Educational Services | Vendor Selection

PODCAST - This Channel Success Story gives you insight into how B Resource has been able to grow its business without growing its staff, and it provides practical advice and guidance from a company that has achieved spectacular results.
Posted: December 8, 2008 | Premiered: December 8, 2008


Topics:  Business IT Alignment | Managed Security Services | Network Appliances | Remote Support Services | Server Hardware | Server Virtualization | Vendor Selection | VMware

PODCAST - Download this Podcast for a first hand account of how one company outsourced its IT operations and the benefits they sought by doing so.
Posted: December 2, 2008 | Premiered: December 2, 2008


Topics:  Business Continuation Services | Business Continuity Planning | Business Intelligence | Business Management | Outsourcing | Server Virtualization | Storage Infrastructure | Storage Management | Vendor Selection

PRESENTATION - This document will help you plan to make a major storage purchase by explaining how to maximize your storage budget, how to negotiate with vendors, and how to make storage decisions without politics.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  Negotiation | Purchasing Best Practices | Regulatory Compliance | Storage Architectures | Storage Management Services | TCO | Vendor Selection | Vendors

WHITE PAPER - This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company.
Posted: November 14, 2008 | Published: November 14, 2008


Topics:  Business IT Alignment | Enterprise Systems | ERP | IT Managers | SMBs | Software | Strategic Planning | Vendor Selection

WHITE PAPER - This report provides a wealth of information around best in breed products and key decisions surrounding choosing the best vendor for your Data Loss Prevention (DLP) purposes.
Posted: October 17, 2008 | Published: October 16, 2008


Topics:  Data Security | Disaster Planning | Enterprise Content Management | Information Security | Instant Messaging Security | Network Security | Regulatory Compliance | SMBs | Vendor Selection

WHITE PAPER - Read this white paper to learn about Oracle and Microsoft workplace platforms strengths and weaknesses.
Posted: October 16, 2008 | Published: October 16, 2008


Topics:  Business Environment | Electronic Discovery | Enterprise | Enterprise Resource Management | Financial Services | ILM | Information Management | Middleware | Vendor Selection

PRODUCT LITERATURE - ReputationManager is a real-time fraud management solution and a forensic fraud analysis tool to identify and reduce the impact of online fraud such as chargebacks, stolen credit cards and identity theft, as well as abusive activity and online harassment.
Posted: October 13, 2008 | Published: May 1, 2008


Topics:  Credit Cards | Financial Services | Fraud Protection | Investments | Project Management | ROI | Vendor Selection

WHITE PAPER - This Gartner Research Note examines the market for SOA governance through a set of integrated technologies.
Posted: October 7, 2008 | Published: December 31, 2007


Topics:  Application Deployment | Application Integration | Application Performance Management | SOA | SOA Governance | Vendor Selection | Vendors

VIDEOCAST - In this presentation, virtualization expert Barb Goldworm provides an in-depth introduction to virtualization, showing how and where virtual technology can add value to IT infrastructure.
Posted: August 18, 2008 | Premiered: August 18, 2008


Topics:  Blade Servers | IT Infrastructure | ROI | Server Consolidation | Server Virtualization | Server Virtualization Software | TCO | Vendor Selection | Vendors

WHITE PAPER - This paper will describe core processes which are critical to fully leverage an MFS application.
Posted: June 20, 2008 | Published: December 1, 2007


Topics:  CPFR | Financial Management | Financial Systems | Marketing | ROI | Sales and Marketing Software | Sarbanes-Oxley Compliance | Vendor Selection

WHITE PAPER - This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
Posted: June 2, 2008 | Published: March 1, 2008


Topics:  Application Deployment | CRM Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service Best Practices | Customer Support Software | Oracle (Product) | Reporting Software | Sales Contact Management Software | Sales Force Automation | Sales Information Systems | Vendor Selection

WHITE PAPER - This document is designed to guide you through the process of selecting an intranet search engine, by addressing in turn a range of key variables that need to be considered.
Posted: April 26, 2008 | Published: April 1, 2004


Topics:  Intranets | Search Engines | Software Selection | Vendor Selection