EGUIDE:
Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.
EBOOK:
This expert e-book examines the challenges that come with server virtualization, including virtual machine sprawl, virtual machine lifecycle management and resource provisioning, as well as management strategies to help you overcome these obstacles.
WHITE PAPER:
In this brief white paper, you will discover how to seamlessly and affordably implement an innovative scale-out storage solution that effectively manages insurmountable data growth and pace of business.
WHITE PAPER:
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
EGUIDE:
As of Oct. 1, 2015, U.S. health care providers must use ICD-10 codes when they submit medical claims. This FAQ e-guide addresses what the transition means, advantages of using ICD-10, as well as best practices on how providers can prepare and succeed in an ICD 10 conversion.
EGUIDE:
Although data center infrastructure management (DCIM) provide deep insights into your organization's inner-workings, DCIM tools aren't for everyone. This e-guide explores the background of DCIM tools, their current role in your enterprise, and where they fit in the modern data center. See if your organization stands to benefit.
WHITE PAPER:
The flexibility and cost alternatives provided by virtualization, cloud computing and SaaS present organizations with a choice of platforms to run applications or a business service. These computing models highlight the need for a better capacity management process. Learn about effectively managing capacity for improvements in business services.
WHITE PAPER:
This report documents ESG Lab's hands-on validation testing of Virident FlashMax II PCI Express (PCIe) SCM drives, with a focus on their multi-dimensional performance capabilities.
WHITE PAPER:
This paper explores the opportunities and challenges presented by the introduction of services on 4G networks, and examines how a strategic BI implementation can help to transform the services a company provides while managing costs of providing them. It also considers the variety of practical applications of a BI system.
EBOOK:
This expert resource explains why more and more SMBs are implementing SQL Server-based business intelligence systems. Learn how to cost-effectively improve the performance of these platforms as well as how to overcome common concerns, including systems management.
