Call Centre Management Multimedia

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Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Defeat the Grey sponsored by McAfee, Inc. VIDEO: Find out how to cut through mountains of grey to actionable information that improves response time and efficiency. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

Getting Started with Secure DevOps sponsored by Veracode, Inc. VIDEO: Watch this video to learn how DevOps can impact security and how to make the development process secure as well. Posted: 17 Jan 2018 \| Premiered: 17 Jan 2018 TOPICS: IT Management

Stop Living in the Past: A New Approach to Application Security sponsored by Veracode, Inc. WEBCAST: This webcast will discuss how organizations should evolve their security strategies as users and apps become the risk focal point. Watch to learn how. Posted: 17 Jan 2018 \| Premiered: Jan 17, 2018 TOPICS: IT Management

Road to Modernization sponsored by IBM WEBCAST: Over 50% of LOB execs list better strategic relationships and reduced costs as B2B integration benefits. Modernize now. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Vertical Industry Opportunities for Digital Business sponsored by Hewlett-Packard Enterprise WEBCAST: Leverage Gartner's market insight to perfect your vertical industry strategies. Posted: 08 Feb 2017 \| Premiered: Feb 8, 2017 TOPICS: IT Management

Outthink Four Walls: Spectrum Protect Executive Demo sponsored by IBM WEBCAST: Experience a demo that includes sample data for two backup servers running in a virtual environment. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

Evolution of the Security Operations Center sponsored by McAfee, Inc. VIDEO: Hear an overview on how SOC is defined within the industry, a history of SOCs and model options for your organization. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management